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Expand/Contract Questions and Answers

How do I report a crime?
Please call 9-1-1 if the crime or an emergency is in progress.

For a non-emergency or to report a crime, please call 916-461-6400 (select option #1).
If I call 9-1-1 on my cell phone, who will I reach?
Folsom Police Department answers all wireless cell phone calls in the City of Folsom. Some calls made near the Highway 50 corridor may reach the California Highway Patrol as they retain jurisdiction over all the freeways.
How do I text 9-1-1?
Individuals who are deaf, hearing- and speech-impaired members of the community, or those in a situation where it is too dangerous to dial 9-1-1 can now use a text message to reach 9-1-1 dispatchers.

Even though Text to 9-1-1 is available, if you can make a voice call to 9-1-1, please call instead of texting.

To text 9-1-1, simply put 911 in the To: line of your text message. On your initial message, state what the emergency is and where the emergency is occurring. Be sure to respond to any text messages you may receive from the 9-1-1 dispatcher, and answer the questions as best as you can.

Please keep in mind:
- Location accuracy varies by carrier. Please always state the location of the emergency in your initial text to 9-1-1.
- You must have a data plan to text to 9-1-1.
- Text to 9-1-1 will not work if your phone is in roaming mode.
- Photos and videos cannot be sent via text to 9-1-1.
- Text to 9-1-1 cannot be sent to more than one person. Do not send your message to anyone else besides 9-1-1.
- Text messages must be sent in English.
What number do I call for a non-emergency?
916-461-6400 is the Folsom Police non-emergency number.

To report a crime that has previously occurred or to speak to a Folsom Police Dispatcher, please select option #1. For all other inquiries, please listen to the recording and select the correct option.
How do I get a copy of a police report?
The Folsom Police Department Records Division can help you obtain copies of a police report. To begin, please complete a Records Request Form. The Records Division has up to 10 days to respond to your request. Requests are processed in the order in which they are received.

To Obtain Copies of a Collision Report
- To access collision reports online, visit the LexisNexis Police Reports website.
- You can search for a report using the collision date, the driver's last name, and report number. You need all three pieces of information to obtain your report.
- Please be advised that vehicle collision reports cost $16, and you may pay for your report online or contact LexisNexis at 888-332-8244 for other payment options.
How do I pay my parking citation?
If you received a parking citation, you may address it in one of following ways. You may:
- Mail your payment to: City of Folsom, PO Box 11923, Santa Ana, CA 92711
- Pay your citation online
- Apply for a payment plan
- Contest your citation
I need to get fingerprinted. Where can I go?
Folsom Police Department no longer offers LiveScan services. Locally, LiveScan services are available at:

More Than a Mailbox
1750 Prairie City Road, #130, Folsom, CA
Hours: Monday-Friday, 8:30 a.m. - 6 p.m.
916-351-9241
(Note: also offers inked fingerprint cards)

Folsom PakMail
9580 Oak Avenue Parkway, Suite 7, Folsom, CA
Hours: Monday-Friday, 9 a.m. - 5 p.m.
Additional appointment times available before or after store hours and on weekends.
916-730-4747

The UPS Store
2795 E. Bidwell Street, Folsom, CA
Hours: Monday 8 a.m. - 6:30 p.m.; Tuesday-Friday, 8 a.m. - 6 p.m.; Saturday 9 a.m. - 4:30 p.m.
916-817-2233

Rancho Cordova Police Department
2897 Kilgore Avenue, Rancho Cordova, CA
Hours: Monday-Friday, 9 a.m. - 4 p.m.
916-875-9654

Citrus Heights Police Department
6315 Fountain Square Drive, Citrus Heights, CA
Hours: Wednesday-Thursday, 10 a.m. - 3:30 p.m.
916-727-5500

El Dorado County Sheriff
300 Fair Lane, Placerville, CA
Appointment Only
530-621-5703

El Dorado LiveScan
7006 Rossmore Lane, El Dorado Hills, CA
Hours: Monday-Friday. Times vary.
916-358-5014

Roseville Police Department
1051 Junction Boulevard, Roseville, CA
Hours: Tuesday-Friday, 9 a.m. - 6 p.m.

Capital LiveScan
4430 Granite Drive (inside Mosaic Church), Rocklin, CA
Hours: Tuesday-Friday, 9 a.m. - 4 p.m.
916-604-6919
How do I get a VIN Verification?
VIN Verifications are available by appointment for Folsom residents only. Please bring a form of identification showing that you are a Folsom resident.

To schedule an appointment, please contact the Traffic Sergeant at 916-461-6521.
Who do I call if I see a vehicle running stop signs or speeding?
Please call the Folsom Police Non-Emergency number at 916-461-6400, option 1. Identify the vehicle make, model, license plate, driver description, and the direction the vehicle is driving, if possible.
Who do I call about animal problems, such as dogs barking or running loose in my neighborhood?
You may contact the Folsom Animal Services Officer directly at 916-461-6040. After 4 p.m. weekdays or on the weekend, please contact the non-emergency Dispatch Center at 916-461-6400, option 1.
What do I do when approached by solicitors who make me feel uncomfortable?
Shut the door, if possible. Request to see the solicitor's permit for the City of Folsom (not just Sacramento County). Call Folsom Police Non-Emergency if you are concerned in any way. The number is 916-461-6400, select option 1.
What are the rules regarding excessive noise?
Yard work, construction noise, etc., cannot start before 7 a.m. Monday through Friday or before 8 a.m. Saturday and Sunday.
Who do I call for sign removal?
For sign removal, please contact the City of Folsom Code Enforcement Department at 916-461-6227.
How do I get rid of old prescription medications?
Avoid letting old prescription drugs fall into the wrong hands by properly disposing of old medications. Bring old medications to prescription drop-off locations to ensure proper destruction of the medications.

Please contact the location to check hours of operation and accepted materials.

CVS Pharmacy

1005 E Bidwell St.

Folsom, CA 95630

Tel: 916-983-5366

Kaiser Permanente Pharmacy

2155 Iron Point Rd

Folsom, CA 95630

Tel: 916-817-5450

Madison Village Pharmacy

6716 Madison Ave #11

Fair Oaks, CA 95628

Tel: 916-903-7949

Professional Village Pharmacy

1701 Professional Dr

Sacramento, CA 95825

Tel: 916-483-3455
How do I schedule a ride-along?
Ride-alongs may be scheduled using our new online form. Please be sure to read the Ride-Along program rules before completing the application form. Please click here for more information and the application form.